Thank you for shopping at a Power Equipment Source website. We appreciate the opportunity to give you the best online shopping experience possible.
In some rare cases returns are necessary and you may need some help. Don't worry! We are here to assist you with that process:
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call to speak with a customer service representative to obtain a RMA and shipping instructions. We will credit you in the same manner as your original payment within 10 days of receiving the returned item.
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping charges will be deducted from your return refund.
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 20% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Our products include free shipping, so if you return one of these products our actual outbound shipping charges will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.
* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may or may not be covered under warranty.
An order that has shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
We encourage you to test your product within 5 days of receipt so we can quickly fix any mechanical problems. If you think your product is defective, don't worry.
In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.